1. Agreement to Terms

By accessing and using the SovaCare platform and services (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service.

2. Use License

Subject to your compliance with these Terms and applicable law, we grant you a limited, non-exclusive, non-transferable license to use the Service for your healthcare practice.

You may NOT:

• Modify or copy the Service
• Use the Service for unlawful purposes or in violation of HIPAA, GDPR, or other regulations
• Reverse engineer, decompile, or attempt to derive the source code
• Sell, license, or exploit the Service for commercial purposes (other than your practice)
• Access the Service through automated means (bots, scraping) without permission
• Attempt to gain unauthorized access to systems or data

3. Account Responsibility

You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activity that occurs under your account
• Notifying us immediately of unauthorized access
• Ensuring your staff complies with these Terms and all applicable laws

4. Patient Data and HIPAA Compliance

You retain ownership of all patient data. By uploading patient data to the Service, you represent that you have legal authority and have obtained necessary patient consents.

You agree to:

• Comply with HIPAA and all applicable healthcare regulations
• Execute a Business Associate Agreement with us before uploading protected health information
• Maintain audit logs of data access and disclosure
• Notify us immediately of any data breaches or security incidents

5. Disclaimer of Warranties

The Service is provided "as-is" without warranties of any kind. We disclaim all warranties, express or implied, including fitness for a particular purpose and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or secure.

6. Limitation of Liability

To the maximum extent permitted by law:

• We are NOT liable for indirect, incidental, special, or consequential damages
• Our total liability shall not exceed the fees you paid in the 12 months prior to the claim
• This includes damages from data loss, security breaches, or service interruptions

Important: We are not a replacement for your judgment. Clinical decisions are the sole responsibility of the treating clinician.

7. Medical Disclaimers

The Service does not provide medical advice. All clinical content is educational only. You and your patients must consult licensed healthcare providers for diagnosis and treatment.

In case of emergency, call 911 or proceed to the nearest emergency department. Do not rely on the Service for urgent care.

8. Intellectual Property

All content, features, and functionality of the Service (including software, databases, designs) are owned by SovaCare or our licensors and are protected by copyright and other intellectual property laws.

You may not reproduce or distribute any of our intellectual property without written permission.

9. Payments and Billing

Pricing: Pricing is as quoted and subject to change with 30 days' notice for existing customers.

Payment methods: We accept credit cards processed via Stripe. Payment information is encrypted and never stored on our servers.

Billing: Depending on your plan, you will be billed monthly or annually. Billing occurs automatically unless you cancel.

Refunds: Pilot plans: 30-day money-back guarantee. Standard and Plus plans: subject to refund policy in your contract.

10. Termination

By you: You may cancel anytime by submitting a written request. Access terminates at the end of your billing period.

By us: We may terminate your account if you violate these Terms, engage in fraud, or fail to pay fees for 30 days after notice.

Data upon termination: Upon termination, we will provide you a 30-day data export window. After 30 days, data will be deleted per our retention policy.

11. Indemnification

You agree to indemnify and hold harmless SovaCare and our officers, employees, and agents from any claims arising from your use of the Service, violation of these Terms, or violation of applicable law.

12. Governing Law

These Terms are governed by the laws of the State of California, USA, without regard to conflict of law principles.

13. Dispute Resolution

Informal resolution: Before pursuing formal action, the parties agree to attempt good-faith negotiation.

Arbitration: Any dispute shall be resolved by binding arbitration under the American Arbitration Association (AAA) rules.

14. Modification of Terms

We may modify these Terms at any time. Material changes will be communicated via email or notice on the Service. Continued use after changes constitutes acceptance.

15. Contact Us

For questions about these Terms, contact: